Refund policy

⏱️ 7-Day Return Window

You have 7 calendar days from the date of delivery to request a return or exchange.

✅ Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Return request must be made within 7 days of delivery.

• The product must be unused, undamaged, and in its original packaging.

• All original tags, accessories, and packaging must be intact and included.

• A valid proof of purchase (order number) must be provided.

📹 IMPORTANT — Video Requirement

You MUST record a LIVE UNBOXING VIDEO while opening your parcel. Without a complete and clear unboxing video showing the condition of the item at the time of delivery, we will NOT be able to process your return claim.

📦 How to Return an Item

Follow these simple steps to initiate a return:

1. Record Unboxing Video

Before opening the parcel, start recording a clear video showing the sealed packaging. Record the entire unboxing process.

2. Contact Us Within 7 Days

Send us a message on WhatsApp at +92 314 2575128 with your order number and unboxing video.

3. Wait for Confirmation

Our team will review your request and video within 24–48 hours and guide you with the return process.

4. Send the Item Back

Once approved, send the item back to the address provided by our team. Shipping charges may apply unless the return is due to our error.

5. Refund or Exchange

Once we receive and inspect the item, your refund or exchange will be processed within 3–5 working days.

⚠️ Non-Returnable Items

The following items cannot be returned or exchanged:

• Personal care or hygiene items (for health & safety reasons).

• Items clearly marked as "Final Sale" or "Non-Returnable".

• Items returned after the 7-day window has passed.

• Items that have been used, damaged, or show signs of wear.

• Items returned without original packaging, tags, or accessories.

• Items returned without valid unboxing video proof.

💳 Refund Process

• Once your return is received and inspected, we will send you a notification.

• Approved refunds will be processed within 3–5 working days.

• Refunds will be sent to your original payment method or as mutually agreed.

• Bank processing times may vary — usually 3–7 additional days.

• Shipping and delivery charges are non-refundable unless the return is due to our error.

🛠️ Damaged or Wrong Item Received

If you receive a damaged, defective, or wrong item:

• 📹 Record the unboxing video — this is essential.

• 📸 Take clear photos of the damaged item and packaging.

• 📞 Contact us within 48 hours of delivery.

• ✅ We will arrange a replacement or full refund at no extra cost to you.

📞 Need Help?

If you have any questions about our Return Policy, please contact us:

WhatsApp: +92 314 2575128

Location: Karachi, Pakistan

Response Time: Within 24 hours

We're here to help! Thank you for shopping with WinPickStore.

This Return Policy was last updated on: 28 October 2026